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FAQ

Frequently Asked Questions

Helps

Click on any of the categories below to reveal frequently asked question of our service. If you are unable to locate an answer to your inquiry, you can contact our support staff.

Account Settings

If you don’t remember your password, you can use our Password Reset to get a new one. Type the email address you used when creating your account and click "Reset". We'll send you an email with instructions on how to reset your password. If you're still having trouble signing in, please contact our customer support.

To sign in, use the email address and password you set during your first purchase, exactly as you typed them (they are Case SeNSiTiVE). If you don’t remember your password, you can use our Password Reset to get a new one. If you're still having trouble signing in, please contact our customer support.

Records & Reports

Our vehicle history report data is aggregated from several official and commercial sources, including the NMVTIS, insurance records, state DMV, police records, and other sources

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